FAQs
About the Company:
1. Can you tell me more about Mahesh Rakhi?
Mahesh Rakhi is your destination for high-quality rakhi and festive essentials. With a focus on tradition and craftsmanship, we offer a wide range of products to celebrate special occasions with your loved ones.
2. How long has Mahesh Rakhi been in business?
Mahesh Rakhi has been serving customers with dedication and quality products for over 3 decades.
3. What sets Mahesh Rakhi apart from other manufacturers?
At Mahesh Rakhi, we pride ourselves on offering unique designs, superior quality, and exceptional customer service that exceeds expectations.
4. Are your products handmade or mass-produced?
The majority of our products are handmade by skilled artisans, ensuring attention to detail and quality craftsmanship.
Orders:
1. How can I place an order?
To place an order, you can either visit our website and complete the checkout process or connect with us via WhatsApp at +91 98322 93031.
2. Can I modify the number of items in my order after placing it?
Once an order is placed, modifications to the quantity of items are not possible. Please review your order carefully before confirming.
3. Is there a minimum order requirement?
Yes, the minimum order value is INR 10,000. For orders below this amount, please connect with us via WhatsApp on +91 98322 93031.
4. How will I know if my order has been successfully placed?
You will receive a confirmation message or email once your order has been successfully placed.
5. Can I visit a physical store location to view your products in person?
Yes, you can visit our sales office at Mahesh Rakhi, Opp Sarangpur BRTS Bus Stand, B/S V S Transport, Sarangpur, Ahmedabad- 380001. However, visits are by appointment only. Please contact us in advance to schedule an appointment.
Payment:
1. What payment methods do you accept?
We accept payments via all major credit and debit cards. For added convenience, we also offer the option to pay securely through Google Pay.
2. Are there any additional fees or charges associated with my purchase?
No, the price you see at checkout is the final price you will pay. There are no hidden fees or charges.
3. Can I pay for my order using cash on delivery (COD)?
We currently do not offer cash on delivery as a payment option. All orders must be paid for online using one of our accepted payment methods.
Shipping and Delivery:
1. Do you offer international shipping?
No, we do not offer international shipping at present. Shipping is available only in India.
2. How long will it take for my order to be processed and shipped?
Orders are typically processed and shipped within 7 business days from the date of purchase.
3. Can I track the status of my order?
Yes, once your order has been dispatched, you will receive a confirmation message along with a tracking number. You can use this tracking number to monitor the status of your delivery.
4. What should I do if my order is delayed or hasn't arrived?
If your order is delayed or hasn't arrived within the estimated delivery timeframe, please contact our customer support team at +91 98532 93031 for assistance.
Returns and Replacements:
1. Do you accept returns or offer replacements?
We regret to inform you that we do not accept returns or offer replacements for any products purchased from Mahesh Rakhi. All purchases are non-refundable and considered final.
2. What should I do if my order arrives damaged or defective?
If your order arrives damaged or defective, please contact our customer support team on +91 98322 93031 within 24 hours of receiving your order for assistance.
3. What if I received the wrong item in my order?
If you received the wrong item in your order, please contact our customer support team on +91 98322 93031 immediately so we can rectify the issue.
4. How do I contact customer support for further assistance?
If you have any other questions or concerns not addressed here, please feel free to contact our customer support team via WhatsApp on +91 98322 93031 or via email at [email protected].
